HELP DESK TICKETING SYSTEM

Help Desk Ticketing System

Help Desk Ticketing System

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Helpdesk Ticketing System / Customer Support / Employees Support Software
The RIBS Helpdesk Ticketing System is best support system for a customer’s support, Employees support and management solutions. That keeps track of customers’ requests, employees request and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests. With the RIBS Support Desk, you can provide a uniform support experience to your customers.


RIBS Helpdesk Ticketing System Features


Email With Superpowers
Use as email management software, keeping your existing email account and receiving all the functionality.
Emails To Tickets
Automatically turn emails from customers into tickets on RIBS Helpdesk Ticketing and send replies from RIBS Helpdesk Ticketing as emails.
Notifications
Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.
Easy Installation
Install RIBS Helpdesk Ticketing easily with no coding or server knowledge in a few minutes with our easy-to-use installer and documentation.
Reports
RIBS Helpdesk Ticketing will automatically generate reports on tickets, search, article views and more.
High Performance
RIBS Helpdesk Ticketing is lightweight and has lighting fast performance and page load time out of the box.
Optional Envato Module
Envato login, purchase code validation, earnings reports, automatic item importing and more.
Knowledgebase Management
Organize your knowledge base using categories and tags, create articles with a powerful html editor.
Appearance Editor
Change colors, images, and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
Translation Ready
You can translate Bedrive easily from admin area without any need for 3rd party applications or configuration files.
Responsive
RIBS Helpdesk Ticketing is fully responsive and will scale to the size of any device.
Open Source
You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want.
Lifetime License
Pay once and receive a lifetime license. There are no recurring fees.
Documentation
In depth offline documentation included. It Explains everything from installation to the many features.
Social Login
Allow users to login with popular 3rd party sites (Facebook, twitter, Envato, google).
Professional Design
Pixel-perfect design based on Google’s material design guidelines.
Search
Powerful search with multiple integrated providers, including Elasticsearch, alogia, MySQL and more.
Rich Text Editor
Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more
Dark Mode
RIBS Helpdesk Ticketing comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.
User Settings
Let users change common settings like their time zone, language, country and more.
Roles
Flexible role system to assign users and agents to teams, organizations, companies and more.
Pages
Create custom pages (like terms of service or privacy policy) with html editor.
Menu Editor
All the menus across the site can be easily edited via drag and drop without any coding knowledge.
RIBS Business Activities:
 NFC Business Card | Software Solution | RIBS SASS | Strategy & Consulting | Website Design | Web Development | E-Commerce Development | Digital Marketing & Advertising | Search Engine Optimization | Mobile App Development | Corporate Branding & Design | Business Email Solutions | Maintenance & Support Services | IT Solutions & Services
Related Tags: Software Customization | All-In-One E-Commerce Solution click here | Customer Relationship Management | Training & Learning Management System | Ultimate School Management System | Ultimate POS Management Software | Salon & Spa Website & Booking Management | News & Magazine Management System | Helpdesk Ticketing System | Human Resources Management | Ultimate Social Network Platform | Appointments Management System | Ultimate Stock Management System | AMC and Service Call Management | ERP Software Solution | Restaurant Management | Project Management System | Real Estate Management System | Apartment Management System | Enterprise Software Solutions

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